Calling Stats for getting through to EDD customer service

EDD Call Center & EDD customer service
Frustratated caller
Week ending10/16/2110/09/2110/02/219/24/21
*Calls into EDD Call Center690,005

1,086,8291,287,0501,470,066
Calls Answered by EDD135,602

155,582160,945163,848
** Unique Callers141,736

161,323177,714180,706

Definitions

*Calls entering the UI call center is the total number of calls coming into EDD call center.  This includes repeat calls from the same phone number.
**Unique callers is the number of calls from a single phone number and excludes repeat calls from the same number.  Callers calling multiple times from the same number are counted as one unique caller.
Source for these statistics is the California Unemployment Insurance (UI) Claims Data Dashboard.