To Call the EDD or Not to Call

It’s a major ordeal to contact customer service at EDD.   In a lot of situations calling is the only way to get your claim fixed and paying again.  In some situations, calling EDD won’t do you any good. On the left side are scenarios where calling the EDD is not advised because it won’t do you any good.  On the right side find scenarios where you’ll need to call the EDD and speak with a representative.  Just click on the + sign to get the explanation and click on the – sign to hide the explanation.  Before reviewing these scenarios, check to see if you qualify for the new program EDD announced On July 22  to pay pending claims. 

Update 7/23/21  EDD to Pay Some Pending Claims!  Click here to read more about it.

When you don't need to call EDD. When calling won't do you any good.

When you do need to call EDD. When calling will make a difference.

Don't call
Calling the EDD

FED-ED is reverting back to its original duration of 13 weeks from the pandemic extended 20 week duration.  If you’ve used 13 weeks of FED ED, before September 11th, EDD should transfer you to a PEUC extension that will pay benefits until it expires on Sept 4th.  EDD says this will happen automatically, but if you don’t see it added to your UI online account before your next certification date, then call into customer service and a rep can add it to your claim manually while you’re on the phone with them.

Beginning on July 23, EDD is implementing a new policy to pay pending claims on a conditional basis.   The program pays claims that have been pending for at least two weeks and have had at least one payment made on their claim.  EDD says in their news release of July 22, that they will begin paying pending claims on July 23 and roll our the program in phases. You can read more about this program here or in the EDD news release  of 7/22/21 posted on their website.

Calling the EDD when you are waiting for your phone interview won’t do you any good.  They can’t do anything about scheduling and will tell you to wait for the notice of your date and time of your interview in your UI online account or via regular mail.   

 

Phone interviews have been known to take ten weeks.  The best approach if  you want to be proactive and attempt to move this along is to contact your local state assembly member.  State assembly members interact with the EDD on a regular basis and they have a process for taking in your claim information and getting it in front of the right people at the EDD.

EDD instituted a new process for processing new claims to prevent fraud.  Every new claim, immediately after your first certification, goes to a third party for review.  Thompson Reuters is the third party EDD has contracted with.  

 

You cannot call them directly and EDD will not have any information on your claim status except to tell you that your claim is in review at this third party.  You should be able to certify during this period, but your claim status will say pending.   Once the review process is over, your claims should switch to paid.  If It’s been longer than three weeks since you’ve certified on a new claim you are still pending, then calling the EDD is advised.

Prior to June 5, 2021 the EDD policy was that if you are on any type of claim except PUA and your benefit year has ended, you needed to apply for a new claim even if you did not work in the prior year.  Beginning on June 5, 2021 EDD has modified this policy and is streamlining. it.  

 

If you’ve applied for a new claim prior to June 5, 2021 and did not have adequate wages in the prior year, you will get a denial letter.  It will be Form Letter 1277 and says you don’t qualify for a new claim. There should be some information about filing an appeal if you disagree.  When you get this letter, don’t do anything and hang tight for a few days or up to a week.   Within a week after you should get a subsequent letter that says they filed an extension for you on your old claim.   

 

 A few days after you get this letter informing you they have filed this extension, you should see your claim balance replenished with the new extension in a few days to a week.   If it’s been longer than a week or so since you received this extension notice and your UI account has not been updated, then calling the EDD is advisable.  If you haven’t reapplied for a new claim before June 5th and your benefit year has ended, then you should log on to your UI online account and click on the file new claim button.   Beginning June 5, the system is supposed to automatically reject your new claim application if you don’t qualify and file the extension for you automatically.

 

Provided you are still within your benefit year, EDD should file an extension on your claim automatically, without you having to do anything, prior to your next certification date.  Keep your eye out for a notice from EDD letting you know they have filed an extension for you and you have been granted the new extension.  

The  notice will come to you via regular mail and/or via your UI online account.  You should get this notice within ten days of your claim balance hitting zero and before your next certification date.  If you receive this notice, your claim should be replenished with funds from the new extension a few days later and at the time of your next certification.  

 If you see the certification notice in your UI online account, your claim should be on track and you should be good to go.  If you do not receive this notice of the new extension, or your certification date has come and gone without a new extension being added, then you need to call EDD customer service.  EDD’s archaic computer system often gets hung-up and stuck when an update occurs.  In most cases, an EDD representative can update your claim and add the extension while on the phone with you.       

If it’s been less than two weeks calling EDD wont’ do you any good and they will tell you your claim is in review.  EDD forwards all new claims to a third party firm to review the claim.  This is a new fraud prevention measure EDD has instituted in the past six months.   

 

 The third party review firm is Thompson Reuters.   If you do speak with EDD while your claim is in review, they will tell you there is nothing they can do as they are not the ones reviewing the claim.  EDD says this review step typically takes two weeks or less.  During this period, you should be able to certify, but your claim status will say pending.  

 

After two weeks if your status has not changed to paid, then you may need to call EDD and find out what is going on.  Be advised, depending upon volume, it could take three weeks for the review of new claims to be completed.  Definitely, if three weeks has passed and your claim status hasn’t switched from pending to paid, give them a call and find out what is going on.  Many claimants have reported that they have been able dislodge the pending status by speaking with an EDD representative.

 

This can happen when you are at the end of your PEUC extension.  There have been three extensions over the past year.  All of them are odd number of weeks.  The first extension was thirteen weeks, the second one eleven weeks and finally the third one is twenty-nine weeks. 

 

 If this is the situation, then what should happen, provided you are within your benefit year,  is the EDD will automatically file for an extension and notify you of this via regular mail and/or UI online.  This process takes about a week to ten days and should be completed before your next certification which will be two weeks from the single week you certified for.  

A Not Paid status does not appear to be covered in the new EDD pending payment policy.  The most likely reason your claim says Not Paid is because you certified on an extension that had no more money in it.  This is an easy fix.  What needs to happen is the EDD needs to add your next extension to your claim.  You then will re-certify and your claim should be paid.  You will have to call into EDD to fix this.  An EDD rep can fix this for you while on the phone.

Mixed Earner Unemployment Compensation (MEUC) is for people that have both W-2 income and 1099 or self-employment income.  EDD has been sending out applications in recent weeks via email, text or regular mail.   The crucial thing to be aware of is the deadline for applying for this benefit is September 6, 2021.  To be eligible for MEUC, individuals must have received at least $5,000 of self-employment/ 1099 income in the most recent taxable year ending prior to the individual’s application for regular UI. Income requirement is net income after expenses and is the income reported on a self-employed persons Schedule C.  If you haven’t received your application for this benefit and you believe you are eligible, you should call the dedicated MEUC phone number (877)631-6247 and request an application.

MEUC benefits cover the period from December 27, 2020 through September 5, 2021.   Benefit payments are retroactive to December 27, 2020. 

Eligible claimants can receive up to a total of 36 weeks of payments at $100 per week or total potential benefit of $3600.   These benefits are payable for any weeks in which an individual was unemployed and met requirements–even if they have since gone back to work or restarted their business.  Again, the deadline for applying is September 6, 2021.

EDD has established a dedicated phone number for MEUC claimants. The number is (877)-631-3247.  This number is only for MEUC claimants. 

https://edd.ca.gov/about_edd/coronavirus-2019/cares-act.htm#MEUC

Whenever the EDD system makes a changes or goes through an update, there is a possibility of a glitch causing the Certify button not to appear.   If this happens you will need to call into EDD and have a representative refresh the system so the Certify button reappears.

A disqualified claim status can happen for a number of reasons.   One of the more common reasons recently has been claimants certifying on an invalid claim.  This  can happen when you are certifying before your new claim or new extension has been added to the system. When you certify on an invalid claim you can expect to receive a disqualified status in your UI account summary.   This will not fix itself automatically.  You will have to call EDD and speak to someone about the disqualified status.   If certifying on an invalid claim is the reason for getting a disqualified status, they will transfer your certifications to your new claim or your new extension and the disqualification will be removed and you will get paid. 

EDD has instituted a new quarterly review for existing claims, that are more than a year old, at the beginning of each quarter.  The review consists of the EDD computer system searching for any wages that have been reported by employers to a claimant’s SS# in the quarter.  Too often the system snags and the claim stalls at pending.  This is an issue an EDD representative can fix for you in minutes while you are on the phone with them.  Best course of action is to call into EDD.  This quarterly review applies to all types of claims except PUA.

EDD states on their website determinations of benefit eligibility should be determined within two weeks.  If it’s been longer than three weeks, calling and speaking to someone at EDD is advisable.  You want to make certain your application is in their system and if there is some information they need from you.

You should only  click on reopen claim button when it’s been 30 days or more since you last certified.  If it’s been less than 30 days since you last certified, do not click on this reopen claim button.   Instead, click on the button on the right side of your screen that says, “manage your existing claim”.

If you’ve clicked on the reopen claim button the system will check to see if your eligible to reopen your claim.   This will slow down your claim and likely result in not being able to certify for a period of time.   To un-stick this and get back on the certification schedule, you will need to call into customer service and get a representative to fix this.